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Negotiation Strategies: Optimizing Outcomes through Collaboration and Conflict Resolution

Negotiation Strategies: Optimizing Outcomes through Collaboration and Conflict Resolution

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NYU Stern School of Business
44 West 4th Street
New York, NY 10012

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Negotiation Strategies: Optimizing Outcomes through Collaboration and Conflict Resolution


PLEASE NOTE: This program is currently being taught as an In Person class.

Negotiations are both an inevitable reality and vital to success. Regardless of your specific industry, organization or title, you must constantly address differences and try to reach agreement with your employees, bosses, coworkers, vendors, clients and nearly everyone else that you encounter. Unfortunately, the results of these negotiations often fall short of what they could have been—or, even worse, lead to costly and unnecessary conflicts.

This course will enhance your negotiation skills, empowering you to optimize the outcomes of your negotiations and improve the resolutions of your complex disputes. You will learn how to pursue ideal agreements, achieve buy-in from reluctant parties and successfully implement solutions that benefit your organization. To develop and hone these essential skills, this program utilizes an experiential approach in which participants actively engage in a variety of simulated negotiations. Through extensive discussion and analysis of these simulations, you will gain an in-depth understanding of what it takes to effectively negotiate agreements and resolve disputes.

Bundle and Save

Organizational Politics and Power Dynamics: Competitive Strategies for Growing Your Career builds upon the concepts and skills taught in this course. Save 15% by taking both courses in our Leading Through Influence bundle.

Certificates and Credits

Upon completion of this course, participants will receive a Certificate of Achievement. 

Program Takeaways

During this course, participants will:

  • Tactics

    Learn how to implement optimal tactics and strategies in a wide variety of negotiations
  • Collaboration

    Achieve individual goals by collaborating to create “win-win” solutions
  • Optimization

    Capitalize on the strengths of their individual negotiation styles and avoid many costly mistakes that negotiators often make

Who Should Attend

Although there are no formal education or background requirements, this course is designed for executives who meet the criteria below. While we strongly encourage global participation, please note that all courses are taught in English. Proficiency in written and spoken English is required.

  • Years of Experience

    Designed for professionals with 5+ years of work experience
  • Job Functions

    Ideal for professionals responsible for negotiating arrangements with clients, vendors, employees and other organizational stakeholders
  • Prerequisites

    Intended for professionals interested in building their negotiation skills, regardless of prior negotiation experience


The following agenda is a sample and subject to change.

Session 1: Claiming Value: How to Achieve Better Outcomes through Competition

  • Introduction: The key obstacles to effective negotiation
  • Tactics for optimizing your outcomes in any negotiation
  • Strategies to enhance your success before you even show up

12:15 pm - 1:15 pm: Lunch

Session 2: Creating Value, Part 1: How to Achieve Better Outcomes through Collaboration

  • Fundamental principles of collaborative negotiation
  • Overcoming barriers and resistance to collaboration—from yourself and others
  • Knowing if, when and how to pursue value creation

4:30 pm - 5:00 pm: Day 1 Conclusion and Evaluations

Session 3: Creating Value, Part 2: Advanced Tactics for Optimizing Value Creation

  • Advanced principles of collaborative negotiation
  • Complex strategies and tools for value creation
  • Avoiding the risks of exploitation

12:15 pm - 1:15 pm: Lunch

Session 4: Negotiation Styles and Signals

  • Recognizing and leveraging your personal negotiation style
  • Understanding the broader impact of your actions and approach during negotiations

4:30 pm - 5:00 pm: Day 2 Conclusion and Evaluations

Session 5: Resolving Conflict through Negotiations

  • Key approaches and tools for resolving conflict through negotiations
  • Identifying and managing unproductive emotions that arise during conflict
  • Reorienting conflict toward collaboration

12:15 pm - 1:15 pm: Lunch

Session 6: Negotiating through Agents

  • Avoiding common pitfalls and leveraging agents to your advantage
  • Negotiating as part of a team
  • Telling the truth: Ethical and strategic considerations

4:30 pm - 5:00 pm: Program Conclusion and Evaluations