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Negotiation Strategies: Optimizing Outcomes through Collaboration and Conflict Resolution

Negotiation Strategies: Optimizing Outcomes through Collaboration and Conflict Resolution

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NYU Stern School of Business
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New York, NY 10012

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Negotiation Strategies: Optimizing Outcomes through Collaboration and Conflict Resolution


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Negotiations are both an inevitable reality and vital to success. Regardless of your specific industry, organization or title, you must constantly address differences and try to reach agreement with your employees, bosses, coworkers, vendors, clients and nearly everyone else that you encounter. Unfortunately, the results of these negotiations often fall short of what they could have been—or, even worse, lead to costly and unnecessary conflicts.

This course will enhance your negotiation skills, empowering you to optimize the outcomes of your negotiations and improve the resolutions of your complex disputes. You will learn how to pursue ideal agreements, achieve buy-in from reluctant parties and successfully implement solutions that benefit your organization. To develop and hone these essential skills, this program utilizes an experiential approach in which participants actively engage in a variety of simulated negotiations. Through extensive discussion and analysis of these simulations, you will gain an in-depth understanding of what it takes to effectively negotiate agreements and resolve disputes.

Bundle and Save

Organizational Politics and Power Dynamics: Competitive Strategies for Growing Your Career builds upon the concepts and skills taught in this course. Save 15% by taking both courses in our Leading Through Influence bundle.

Certificates and Credits

Upon completion of this course, participants will receive a Certificate of Achievement. This program is also eligible for Continuing Professional Education (CPE) credits through NASBA.

Program Takeaways

  • Tactics

    Learn how to implement optimal tactics and strategies in a wide variety of negotiations
  • Collaboration

    Achieve individual goals by collaborating to create “win-win” solutions
  • Optimization

    Capitalize on the strengths of their individual negotiation styles and avoid many costly mistakes that negotiators often make

Who Should Attend

Although there are no formal education or background requirements, this course is designed for executives who meet the criteria below. While we strongly encourage global participation, please note that all courses are taught in English. Proficiency in written and spoken English is required.

  • Years of Experience

    Designed for professionals with 5+ years of work experience
  • Job Functions

    Ideal for professionals responsible for negotiating arrangements with clients, vendors, employees and other organizational stakeholders
  • Prerequisites

    Intended for professionals interested in building their negotiation skills, regardless of prior negotiation experience


The following agenda is a sample and subject to change.

8:30 am - 9:00 am: Breakfast
Session 1: Claiming Value: Achieving Better Outcomes through Competition
  • Introduction: Key obstacles to effective negotiation
  • Tactics that optimize your outcomes in any negotiation
  • Strategies to enhance your success before you even show up
12:15 pm - 1:15 pm: Lunch
Session 2: Creating Value, Part 1: Achieving Better Outcomes through Collaboration
  • Fundamental principles of collaborative negotiation
  • Overcoming barriers to collaboration
  • Knowing if, when and how to pursue value creation

8:30 am - 9:00 am: Breakfast
Session 3: Overcoming Key Obstacles to Success
  • Three approaches to resolving the trust problem
  • Measuring success and knowing when to say “yes”
12:15 pm - 1:15 pm: Lunch
Session 4: Creating Value, Part 2: Advanced Tactics for Optimizing Value Creation
  • Advanced principles of collaborative negotiation
  • Complex strategies and tools for creating value and achieving optimal outcomes
  • Avoiding the risks of exploitation

8:30 am - 9:00 am: Breakfast
Session 5: Critical Negotiation Skills
  • Assessing your situation: Topics, Targets & Tradeoffs
  • Understanding your opponent through listening
  • How to handle high stakes, high stress negotiations
12:15 pm - 1:15 pm: Lunch
Session 6: Resolving Conflict through Negotiations
  • Resolving conflict through negotiations
  • Identifying and managing unproductive emotions
  • Redirecting conflict toward collaboration
4:30 pm - 5:00 pm: Program Conclusion and Evaluations